X
X
X
X
X
Rank #1#2#3#4#5#6#7#8#9#10
10-9  Excellent
8-6    Good
5-4    Average
3-2    Poor
1-0    Bad
LiveHelpNow Zopim OCC ProvideSupport Live2support
Reviewer Comments
Monthly Price
$21.00
$11.2
$24
$15.00
9.95
Ratings 10.00 9.77 9.50 9.50 9.33
Overall Rating
Visitors Chat Screen
Operator Chat Screen
Dashboard and reporting
Marketing Feature
IT Evironment
Pricing
1 Operator per Month $21.00 $14.00 $12 $15.00 $19
5 Operators per Month $105.00 $70.00 $200 $60.00
20 Operators per Month $420.00 $980.00 $300 $120.00
Cost per Month for Additional Operators $21.00 $14.00 $4 $10
Max Number of Operators Unlimited Unlimited Limited Unlimited
Visitors Chat Screen
Online/Offline Messaging System
Customizable Chat Window
Proactive Chat Invitation
Auto Greeting Message
Typing status Alert
Ease of Use for Visitors
Marketing Features
Live Chat Link for Emails and social media
0
PPC Tracking and Hits Reporting
0
Gain Social Insights
0
Operators Chat Screen
Hand-on Remote Assistance
Pre & Post Customer Survey
0
Event Notifications
Built-in Spell Checker
Chat with multiple visitors
Serving Ads or Web Pages to Customers
Chat between operators and chat transfer
File/photo Sharing
Co-Web Browsing
pre-set common replies
Smilies (Emoticons) during chat
0
Emailing of Chat Transcripts
0
Dashboard and reporting
Real-Time Language Translation
Real-Time Website Visitor Monitoring
Monitor multi websites in one account
Predefined Departments
Visitor Statistics Log report
Tracking code customisation
Chat Routing
Supervisor Monitoring and Interaction
Operators reports
Ban Unwelcome visitor
Integrations
Flexible & Customizable API
0
Mobile Option
CRM
Google Analytics
Facebook
instant messagers such as Gtalk
CMS and Blogging Platforms
IT Evironment
Easy to Use
Stand alone Applications
SSL
unallocated
Floating Invitation to Chat
Chat Transfer
Track Visitor Refer
Visitor Chat History
Repeat Visitor Identification
Geo-Location
Help & Support
Live Chat Support
Email/Form Support
Telephone Support
Tutorials
Knowledgebase
FAQs
Windows Vista
Windows XP
Mac OS
X
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Why Live Chat Is A New Trend?

Live chat is a new fashion trend in fast pace e-commercial world. Unlike previous “advances” in customer service technology like phone trees, voice recognition systems, and international call centres, live chat have enormous potential to truly improve customer experience and brighten the future of online business. Consider these five ways to use live chat to your advantage.

 

 Live Chat is Convenient

Live chat can be easily embedded into every page of your website. Thus customers can reach a live operator with a single click, unlike traditional call centre where he would have to navigate through a complex and multi-layered IVR before being serviced by an operator, or an email where he has to wait to get a response.

 Live Chat is Cost Saving

Comparing to call centre, live chat operators can multi-task during chat conversations and cut the waiting queue to a fraction of its former size. Not only is this a process improvement but it increases the chances of overall sales.

Live Chat offers First Impression

Live chat also offers several intangible benefits for your website. It helps to make the website have a more personal feel and customers have often remarked that a good live chat operator can provide the same comfort as that of a real salesperson in a brick and mortar store. In addition, live chat also shows how serious the organization is in terms of customer service – offering a basket of customer touch points surely acts as a competitive differentiator in the market.

Live Chat Assists Self Service Transactions

Customers these days want the freedom to be able to do transactions from the comfort of their homes through a website. The flip side of a website though is that it cannot provide customized answers to the customers’ queries. As a result the personal touch is often missing in these transactions. This can be overcome with the use of live chat and well trained operators handling it. In fact, hand holding through live chat would help to make customers complete self-service transactions much faster, thereby helping them to gain confidence in carrying out such transactions in future. This brings down the customer handling costs in the long term.

Live chat provides written evidence of the conversation

How many times has a customer service representative made you an offer over the phone that never materialized? In the past, all you would have is your word against theirs. When you communicate via an online chat, you can easily copy, paste, and save the session for later reference. Most companies even automatically email the transcript to you. It also helps companies to supervise and train their staff to improve service standard easily.

 
10 Reasons to use Live Chat for Business
1) Multi-Task: The best live chat programs let you chat with several clients at once, connect to others online and/or redirect calls to others in your company - all with a click of your mouse. This saves you and your customers' time and money.
Live Chat Support Software Review
Using live chat support software can be as easy as sending a text message from your phone or participating in an instant message conversation. Not only can you answer the questions your customers have, but you can also retrieve statistical information that will benefit your company's marketing strategies. You can keep track of all this information and use it to increase the productivity of your online presence. Overall, live chat service will benefit your company and increase its web presence in a technically demanding market.
Why Live Chat Is A New Trend?
Live chat is a new fashion trend in fast pace e-commercial world. Unlike previous “advances” in customer service technology like phone trees, voice recognition systems, and international call centres, live chat have enormous potential to truly improve customer experience and brighten the future of online business. Consider these five ways to use live chat to your advantage.