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$11.2

Zopim

Pros
12+ hours online support a day, affordable plan, easy to use.

Cons
Poor appearance customization, Idle setting is not very smart.

The Verdict: 9.77/10

Affordable options for small and medium sized business.

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Visitors Chat Screen:
9.8/10
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LiveHelpNow
Zopim
OCC
ProvideSupport
Live2support
10.0
9.8
10
10
10

Zopim offers very smart chat screen for visitors. The best thing we like is it talks in visitor's language by detecting the website language automatically. It allows visitor to login with facebook account,gmail account and other emails and names. Visitors can choose the function to receive the transcript.

You have various options to customize the chat screen which suits your website best. Not only you can change the color of the widget, upload image, preset  online and offline message,but also you would be able to amend chat screen layout, pre-chat form and  hide widget etc. 

Zopim definitely will bring fresh look to your website.

Operator Chat Screen:
9.5/10
Compare
LiveHelpNow
Zopim
OCC
ProvideSupport
Live2support
10
9.5
10
10
10

With Zopim, one operator can interact with several customers in separate chat windows, all at one time.critical when you are short of customer service representatives on a specific day. 

You can predefined live chat messages that operators can send to a visitor, increasing speed and operator efficiency.

Zopim just add a new feature for transfering files up to 5mb between operators and visitors, it is practical such as sales agent can send customers brochures and invoice, etc. However, emotion (smiles) is not available during the chat yet.

Zopim operators can chat among the team and transfer calls for support. This feature is great for knowledge sharing and training support.

 

Operators can see the waiting queue status, so they can easiy find the first "to be served" customer and manage their time efficiently. Whenever a new customer enter the website or a file is to received, operators will receive a event notification. 

 

It would be nice if Zopim can spell checking the converstion, especiwhen one operator is in respondence with many visitors at one time.

Dashboard and reporting:
10/10
Compare
LiveHelpNow
Zopim
OCC
ProvideSupport
Live2support
10
10
10
10
8

Zopim provides a simple and friendly dashboard panel. You could help your customers better by understanding them well. zopim provides loads of real time infomation, including webpath, country, web-browser, etc.. You can even pull in data from your CRM solution.

 

Conversation can be translated to between the language 

Marketing Feature:
10/10
Compare
LiveHelpNow
Zopim
OCC
ProvideSupport
Live2support
10
10
10
10
8

When you first log in to Zopim, you are greeted with several tutorial bubbles. The first few windows help you install the helpdesk software on your website. The instructions are easy to follow, but they do involve minor coding. Once you've installed your live chat software, the tutorial buttons explain each tab on the website. Under your Account tab, you can upgrade your service to include more chat operators if you need to. Zopim's web-based chat software is fluid and responsive, so any change in settings and visitor interactions happen in real time. We were able to run the chat software in less than 15 minutes without any training or help from Zopim. It's that easy to use.

IT Evironment:
9.4/10
Compare
LiveHelpNow
Zopim
OCC
ProvideSupport
Live2support
10
9.4
1
10
10

If you do run into problems and need some help, Zopim offers a pink Get Help button on the bottom right side of your dashboard. This button allows you to engage in real-time chat with a Zopim specialist, even while you are chatting with your own customers. You can also report a bug or other problem. Zopim's chat operators are responsive, helpful and kind. In addition to high quality client support and intuitive tutorials, Zopim has a Wiki page to answer questions and provide excellent articles. You can also get help by telephone and email.

Summary:

Zopim's live chat software is a refreshing and unique service. By modeling itself after Facebook Messenger, this helpdesk software gives your website a hip and fresh live chat support system. Everything about the service is visually appealing and easy to use. The only improvement we would like to see is more customization options.

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